FAQ | papeleria

HOW CAN WE HELP YOU?

How can I check the status of my order(s)?

Please check in "Order". After your order is posted out, your Order status will change from "Paid" to "Posted" with a courier company tracking number attached. ( with link )

The tracking will be updated in “Order” page as well.

Why is the item in my shopping cart out of stock?

Papeleria will not guarantee the availability of items until the checkout process is completed with payment.

What can I do if I fail to checkout due to an item being out of stock?

You will have to remove the out of stock items from your cart before proceeding to check out.

How to make payment?

Online banking to bank account of Papeleria.

What if I can't make payment online?

You can choose "Manual Transfer" when you check out. Then, send an email to s.papeleria08@gmail.com to inform regarding your successful payment. Payment details must provide and order ID.

Bank Name : Maybank
Account Name : Papeleria
Account No. : 501628165238

How much is your delivery fees?

Shipping fee calculation is as below :

West Malaysia - RM6.80 for all courier service for single item purchased except Taqbin.
East Malaysia - RM12 for Poslaju courier service. Free shipping available if you spend RM150 (excludes GST) and above in a single receipt.

When will I receive my purchase?

Our customers call it " Shipping"!
Papeleria aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days .

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Please do not hesitate to contact us for help via email: s.papeleria08@gmail.com.

What is free gift?

Free gift with purchases.

Are the products offered at Papeleria original?

Yes! At Papeleria, we promise you that every product that are being sold is 100% authentic. Providing you with the highest quality service and original goods is our top priority. Also, we are able to pass on the savings to you since we do not have a physical storefront and related overhead expenses. :)

Why is my order cancelled?

Papeleria reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or potentially fraudulent. If you have an enquiries, kindly contact our Customer Service via s.papeleria08@gmail..com.